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The Grateful Pet

The Grateful Pet Raw Dog Food | Wild Kangaroo

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Regular price $48.45 $51.00 | Save $2.55 (5% off)
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  • Tailored for dogs
  • 100% natural ingredients
  • Balanced and complete
  • Gently cooked at 80°C
  • Meals powered by science
  • Supercharged with superfoods
  • Made in Singapore
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PRODUCT DETAILS

The Grateful Pet Raw Dog Food | Wild Kangaroo

PLEASE READ DELIVERY INSTRUCTION BELOW

Grateful dogs know it's what's on the inside that counts: 100% fresh, all-natural. No prep, no nasties and no mystery meat – just super great food for super great dogs.

  • Tailored for dogs
  • 100% natural ingredients
  • Balanced and complete
  • Gently cooked at 80°C
  • Meals powered by science
  • Supercharged with superfoods
  • Made in Singapore

Ingredients
Wild Kangaroo, Kangaroo Heart, Liver & Lung, Chicken Egg, Spinach, Pumpkin, Pumpkin Seeds, Zucchini, Carrot, Parsley, Omega-3 Anchovy Oil, Cod Liver Oil, Flaxseed Oil, Eggshells, Prebiotic Seaweed, Reishi Mushroom, New Zealand Green-lipped Mussel, Blueberry, Activated Curcumin, Spirulina, Milk Thistle, Natural Vitamins & Minerals

Formulated according to AAFCO standards

Guaranteed Analysis

Calories/100g100kcal
Crude Protein (min)14.60%
Crude Fat (min)3.24%
Crude Fibre (max)0.30%
Moisture (max)78.90%
Ash (max)1.40% max
Calcium:Phosphorus1.5:1
EPA:DHA1.3:1

Each box is 2kg (250g x 8). 

Feeding Guide

Our fresh meals pack a nutritional punch and are such a breeze to feed.

Feed the daily amount of fresh food recommended based on your pet’s ideal body weight. As all pets are unique, the feeding guide below serves as a general recommendation. Portion adjustments can be made based on your pet’s metabolism, general health, and activity level.

Dog weightNo. of pouches/dayPouches/weight
2-4kg½-1125-250g
4-7kg1-1½250-375g
7-10kg1½-2375-500g
10-13kg2-2½500-625g
13-17kg2½-3625-750g
17-30kg3-5750-1250g

Suitable for dogs of all ages. Puppies 3 – 11 months old or those who have not reached their ideal weight should be fed 6-8% of their existing weight. For senior dogs with lower metabolism, feed approximately 3% of their current weight.

As our meals contain curcumin extract from turmeric, the natural yellow pigments may colour the mouth area of dogs with white/light coats which can be removed by wiping your dog’s mouth with a damp cloth immediately after each meal.

Storage & Handling Guide:
All meals are packed in BPA-free, freezer grade pouches. Through the process of flash freezing, all the natural goodness is locked in and meals are kept fresh right till the time of feeding.

To store, keep frozen (-18°C). To feed, thaw in chiller overnight. Wash all utensils, surfaces and hands thoroughly with soap and water after any contact with raw food. Do not re-cook or microwave. Opened pouches can be kept in the chiller for up to 24 hours. Do not refreeze

For fast thawing, submerge unopened frozen meal pouch or container in room temperature water until food is soft.

Purchase Delivery Instruction:
Frozen Food Require a special handling delivery, please read carefully before you place the order.

Deliver within 1-3 working days from 6-10pm on WEEKDAYS ONLY. If you require other delivery timing or specific weekdays please leave a message at check out (UNFORTUNATELY WE DON'T HAVE WEEKEND DELIVERY)

DELIVERY FEES APPLIES
Flat rate of $15.00 for orders below $120 per one address
FREE delivery for orders above $120 per one address

We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food.
Re-delivery will be subjected to flat rate charges of $15.00

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SHIPPING & RETURNS

Shipping Policy

Singapore Local Delivery

Non-Frozen Items
Order $50 and above to get free door-step delivery (except for remote areas). For orders below $50, a flat delivery fee of $5 applies.

Frozen Food
Frozen Foods require a special handling delivery, please read carefully before you place the order.

Deliver within 1-3 working days from 6-10pm on WEEKDAYS ONLY. If you require other delivery timing or specific weekdays please leave a message at check out (UNFORTUNATELY WE DON'T HAVE WEEKEND DELIVERY)

Flat rate of $15.00 for orders below $120 per one address
FREE delivery for orders above $120 per one address
  • We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food. Re-delivery will be subjected to flat rate charges of $15.00
  • In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement

Delivery Time

Deliveries are from Mon - Sat for Non Frozen Items and Mon-Fri for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$20 depends on your location) or certain min. order applies for free urgent local delivery (subjected to availability)

Out of stock items

If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.

However, do note that if the order amount becomes less than $50, a flat $5 delivery fee applies.

International Delivery

Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.

For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time.

Alternatively, if you have your forwarder, you may use your forwarder too.

Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check with us before you place order.

Delivery Lead Times

Current lead times for delivery is 2-5 days depending on item in your orders.

Some items are usually will take additional 1-3 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.

Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.

Pre-Order

If you purchase our pre-order products, please check the ETA here, or you may contact us directly.

If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com

Return & Exchange Policy

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. (this is only applicable for Singapore Customers, not applicable for Overseas orders)

Overseas shipment are not be able to be cancelled or refund after order is fulfilled.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can contact us at woof@shopthepaw.com. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of lost mail. An Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at woof@shopthepaw.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp or e-mail us.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as treats & other food related), custom products, and personal care goods (such as liquid product). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Once return request is accepted, we will make changes on your current order, or you may wish to make another purchase for fast exchange process.

Refunds

We will notify you once we’ve received and inspected your return after 3-7 working days and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.

The Grateful Pet Raw Dog Food | Wild Kangaroo

Shipping Policy

Singapore Local Delivery

Non-Frozen Items
Order $50 and above to get free door-step delivery (except for remote areas). For orders below $50, a flat delivery fee of $5 applies.

Frozen Food
Frozen Foods require a special handling delivery, please read carefully before you place the order.
Deliver within 1-3 working days from 6-10pm on WEEKDAYS ONLY. If you require other delivery timing or specific weekdays please leave a message at check out (UNFORTUNATELY WE DON'T HAVE WEEKEND DELIVERY).
Flat rate of $15.00 for orders below $120 per one address
FREE delivery for orders above $120 per one address
  • We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food. Re-delivery will be subjected to flat rate charges of $15.00
  • In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement

Delivery Time

Deliveries are from Mon - Sat for Non Frozen Items and Mon-Fri for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$20 depends on your location) or certain min. order applies for free urgent local delivery (subjected to availability)

Out of stock items

If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.

However, do note that if the order amount becomes less than $50, a flat $5 delivery fee applies.

International Delivery

Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.

For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time.

Alternatively, if you have your forwarder, you may use your forwarder too.

Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check with us before you place order.

Delivery Lead Times

Current lead times for delivery is 2-5 days depending on item in your orders.

Some items are usually will take additional 1-3 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.

Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.

Pre-Order

If you purchase our pre-order products, please check the ETA here, or you may contact us directly.

If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com

Return & Exchange Policy

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. (this is only applicable for Singapore Customers, not applicable for Overseas orders)

Overseas shipment are not be able to be cancelled or refund after order is fulfilled.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can contact us at woof@shopthepaw.com. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of lost mail. An Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at woof@shopthepaw.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp or e-mail us.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as treats & other food related), custom products, and personal care goods (such as liquid product). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Once return request is accepted, we will make changes on your current order, or you may wish to make another purchase for fast exchange process.

Refunds

We will notify you once we’ve received and inspected your return after 3-7 working days and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.

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