Frequently Asked Questions!

Products Related

Are the toys washable?	Yes, Yes, we suggest machine-washing the toys on gentle cycle and hang to air dry. You may also refer to the instruction tag from each toy.
What are the materials of your toys?	All our toys made with only new materials. squeakers are made with non-toxic materials and not harmful. Please note that heavy chewer dog is not recommended to play with soft toys, as it will not last as long as hard toys. Do not leave toys unsupervised at all times!
Are the products authentic?	Yes! Rest assured that all our products come from the direct source!
Are the toys durable?	Well, every toys have their limits and no toys are indestructible! Soft toys are meant for softer chewer pups/cats Hard toys are meant for heavier chewer pups Treats dispenser or puzzle toys are meant to dispense treats or interactive play time. it is NOT a chew toys so teach your dog or cat HOW TO PLAY with it. it is pawrent responsible to teach the pet how to play with different types of toys, they are like babies, who learn how to do new things every day.

Do you ship internationally?	We ship worldwide! All shipment will be ship out from Singapore. For international Shipping rates please refer to Singapore Post Air Mail rates for more details.
How long will it takes to fulfil my order?	Our normal fulfilment time is 1-3working days. However, certain products will require more times, kindly check on our Shipping Policy here
When will pre-order product arrived?	Pre-order product depends on the brands, and country of origins, kindly check on our pre-order ETA here
I received an email that my order was on the way but i did not receive a tracking number	If you receive our notification of item has been fulfilled, that means your product has been packed and is waiting for courier to pick it up. Once Courier Pick-up, tracking number will be updated to the system and you can track your parcel from the link we provide.