27-30/NOV 15% OFF BLACK FRIDAY CYBER MONDAY*
FREE SG DOORSTEP DELIVERY > $50

Shipping & Return Policies

Shipping Policy

Singapore Local Delivery

We have currently removed SingPost delivery from our store, and we've added self collection to replace SingPost service.

Order $50 and above to get free door-step delivery (except for remote areas). For orders below $50, a flat delivery fee of $5 applies.

Delivery Time

Deliveries are from Mon - Sat. For urgent orders, you can contact us for a special arrangement at a fee or certain min. order applies for free urgent delivery.

Out of stock items

If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. If you are unable to wait for the stock to arrive, you can make changes to your order or request for a refund.

However, do note that if the order amount becomes less than $50, a flat $5 delivery fee applies.

International Delivery

Available automatic weights shipment for Australia & Malaysia. however, if the items fall above the stated weight, we will contact you for further details.

For other international Shipping please email us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2 working day with a delivery cost and estimated transit time.

Alternatively, if you have your forwarder, you may use your forwarder too.

Please Note that liquid items are not be able to ship out from Singapore.

Delivery Lead Times

Current lead times for delivery is 2-5 days depending on item in your orders.

Brands that require more time for us to deliver your orders are as such:

- P.L.A.Y
- Fringe Studio
- Farm Dog Natural
- Natural Dog Company

These brands are usually will take additional 1-2 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.

Other than mentioned brands above, items are usually ship out the next day and expecting the parcel to arrive 1-2 day after courier pick up scheduled.

Pre-Order

If you purchase our pre-order products, please check the ETA here

If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com

Return & Exchange Policy

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at woof@shopthepaw.com If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of lost mail. An Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at woof@shopthepaw.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as treats & other food related) custom products (such as special orders or personalized items), and personal care goods (such as liquid product). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or we can make some changes on the current order.

Refunds 

We will notify you once we’ve received and inspected your return after 3 working days and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.