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[2 FOR $99.80] Stella & Chewy's Freeze Dried Raw Dinner Patties 14OZ (10 proteins)

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[2 FOR $99.80] Stella & Chewy's Freeze Dried Raw Dinner Patties 14OZ (10 proteins)

Chewy Chicken - $56.00
  • Chewy Chicken - $56.00
  • Duck Duck Goose - $56.00
  • Dandy Lamb - $56.00
  • Super Beef
  • Surf N Turf - $56.00
  • Puppy (Chicken Salmonn)
  • Puppy (Beef Salmon)
  • Purely Pork
  • Red Meat - $56.00
  • Tantalizing Turkey - $56.00

[2 FOR $99.80] Stella & Chewy's Freeze Dried Raw Dinner Patties 14OZ (10 proteins)

Shipping Policy

Singapore Local Delivery

Non-Frozen Items
Order $59 and above to get free door-step delivery (except for remote areas). For orders below $59, a flat delivery fee of $5 applies.

Frozen Food
Frozen Foods require a special handling delivery, please read carefully before you place the order.
Deliver within 1-3 working days from 2-6pm on WED-SAT ONLY. If you require other delivery timing or specific weekdays please leave a message at check out.
Flat rate of $25.00 for orders below $120 per one address
FREE delivery for orders above $120 per one address
  • We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food. Re-delivery will be subjected to flat rate charges of $25.00
  • In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement

Delivery Time

Deliveries are from Mon - Sat for Non Frozen Items and Wed - Sat for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$30 depends on your location).

Out of stock items

If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.

However, do note that if the order amount becomes less than $59, a flat $5 delivery fee applies.

International Delivery

Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.

After we received your order, we will send you a confirmation email, please acknowledge the email by simply replying back the email we sent. If no reply received, order will be cancelled and there will be 10% restocking fees.

For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time.

Alternatively, if you have your forwarder, you may use your forwarder too.

Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check your custom regulation before you place an order with us, we will not be held for responsible if your order is confiscated due to the immigration regulations. any taxes incurred during import will be paid by buyer. if any parcel returned back to us, we will only refund the product(s) cost after 5% restocking fees and no refund for shipping fees as it has incurred shipping fees to send it over. any return shipping fees will paid by buyer at buyer cost.

Singapore Delivery Lead Times

Current lead times for delivery is 2-5 days depending on item in your orders.

Some items are usually will take additional 1-7 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.

Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.

International Lead Times

International Shipping will take a minimum of 10 working days and subjected to delay due to peak seasons or other reasons. You will receive shipping notification on your email once we shipped out your order. You can use the tracking to track your order.

We are not responsible of any delay caused by the transit and any lost parcel by your local delivery service.

Pre-Order

If you purchase our pre-order products, please check the ETA here, or you may contact us directly.

If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com

 

Return, Cancellation & Exchange Policy

Overseas shipment are not be able to be cancelled or refund after order is confirmed. when you purchased from overseas, this clause is covered under our terms & conditions before you check out.

To be eligible for a return/refund/exchange.

  • Your item must be in the same condition that you received it, unworn or unused, with tags INTACT not cut off, with plastic wrapping (if any and unopened) and in its original packaging (NO furs, NO scratch, NO stain, NO tear).
  • Any of the tags, or wrapping must be unopened, good condition meaning not torn and damages (NO furs, NO scratch, NO stain, NO tear).
  • We are not be able to process if your item is purchased during clearance, pop-up, live streaming, bundles, with gift card, pre-order or received as gift.
  • You’ll also need the receipt or proof of purchase and within 7 days after the delivery delivered dates.

NO EXCHANGE OR RETURN FOR ANY WEARABLES ACCESSORIES (INCLUDING CARRIER), BED, PERISHABLES ITEMS LIKE FOOD, TREATS, SUPPLEMENTS, ANY LIQUID OR BALM ITEMS.

NO CANCELLATION ONCE ORDER IS CONFIRMED.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp us within 7 days after the delivery date. we will not be able to do any exchange/refund if it is more than 7 days.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as treats, supplements & other food related), wearables accessories (such as leash, collars, harness, carrier, etc) and personal care goods (such as liquid / balm product) & Bed. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, preordered or gift cards and any goods that is not in original shape.

You can contact us at woof@shopthepaw.com or WhatsApp. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of any lost mail. An Items sent back to us without first requesting a return will not be accepted.

Exchanges

Once we received the return parcel, we will make changes on your current order and update you the status of the exchange.

Refunds

We will notify you once we’ve received and inspected your return after 3-14 working days and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method after deducting 10% restocking fees & delivery fees.

How much will you get back?
* Original total order - Delivery fees ($5.00 for regular delivery) - 10% restocking fees *
Example, if your total order is $100, delivery fees is $5 and 10% restocking fees of $10. You will receive $85 back to your original payment.

If rejected, you will need to come to our office to collect your item(s), or you can opt in for delivery at a fees.

Please remember it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.

You can always contact us for any return question at woof@shopthepaw.com or WhatsApp us.

PRODUCT DETAILS

Stella & Chewy's Freeze Dried Raw Dinner Patties (10 proteins)

The easiest and most convenient way to feed a real raw diet. Our Freeze-Dried Raw Dinner Patties offer complete and balanced nutrition formulated to mirror a dog's ancestral diet. These patties are 90-95% meat, organs and bones, made with responsibly source proteins and certified organic fruits and vegetables for the nutrition they need and a taste they will love.

  • No Artificial Preservatives or Colorings
  • Responsibly Sourced
  • No Added Hormones or Antibiotics
  • No Corn, Wheat or Soy
  • No By-Products
Protein Ingredients
Guaranted Analysis
Super Beef Beef Beef Liver Beef Kidney Beef Heart Beef Tripe Beef Bone Pumpkin Seeds Organic Cranberries Organic Spinach Organic Broccoli Organic Beets Organic Carrots Organic Squash Organic Blueberries Fenugreek Seed Potassium Chloride Dried Kelp Sodium Phosphate Mixed Tocopherols (preservative) Choline Chloride Dried Pediococcus Acidilactici fermentation product Dried Lactobacillus Dried Bifidobacterium Longum fermentation product Dried Bacillus Coagulans fermentation product Zinc Proteinate Iron Proteinate Taurine Calcium Carbonate Vitamin E Supplement Thiamine Mononitrate Copper Proteinate Manganese Proteinate Sodium Selenite Niacin Supplement D-calcium Pantothenate Riboflavin Supplement Vitamin A Supplement Vitamin D3 Supplement Vitamin B12 Supplement Pyridoxine Hydrochloride Folic Acid Crude Protein (min.) 44.0%
Crude Fat (min.) 35.0%
Crude Fiber (max.) 5.0%
Moisture (max.) 5.0%
Rehydrated Crude Protein (min.) 15.0%
Rehydrated Crude Fat (min.) 12.0%
Rehydrated Crude Fiber (max.) 2.0%
Rehydrated Moisture (max.) 68.0%
Calorie Content 56 kcal/patty
(metaboliable energy, calculated): 4940 kcal/kg
Chewy Chicken Chicken with Ground Bone Chicken Liver Chicken Gizzard Pumpkin Seeds Organic Cranberries Organic Spinach Organic Broccoli Organic Beets Organic Carrots Organic Squash Organic Blueberries Fenugreek Seed Potassium Chloride Dried Kelp Sodium Phosphate Mixed Tocopherols (preservative) Choline Chloride Dried Pediococcus Acidilactici fermentation product Dried Lactobacillus Dried Bifidobacterium Longum fermentation product Dried Bacillus Coagulans fermentation product Zinc Proteinate Iron Proteinate Taurine Calcium Carbonate Vitamin E Supplement Thiamine Mononitrate Copper Proteinate Manganese Proteinate Sodium Selenite Niacin Supplement D-calcium Pantothenate Riboflavin Supplement Vitamin A Supplement Vitamin D3 Supplement Vitamin B12 Supplement Pyridoxine Hydrochloride Folic Acid Crude Protein (min.) 48.0%
Crude Fat (min.) 28.0%
Crude Fiber (max.) 5.0%
Moisture (max.) 5.0%
Rehydrated Crude Protein (min.) 15.0%
Rehydrated Crude Fat (min.) 9.0%
Rehydrated Crude Fiber (max.) 2.0%
Rehydrated Moisture (min.) 72.0%
Calorie Content 60 kcal/patty
(metabolizable energy, calculated): 4420 kcal/kg
Duck Duck Goose Duck with Ground Bone Cage-Free Turkey Turkey Liver Goose Turkey Gizzard Pumpkin Seeds Organic Cranberries Organic Spinach Organic Broccoli Organic Beets Organic Squash Organic Blueberries Fenugreek Seed Potassium Chloride Dried Kelp Sodium Phosphate Mixed Tocopherols (preservative) Choline Chloride Dried Pediococcus Acidilactici fermentation product Dried Lactobacillus Dried Bifidobacterium Longum fermentation product Dried Bacillus Coagulans fermentation product Zinc Proteinate Iron Proteinate Taurine Calcium Carbonate Vitamin E Supplement Thiamine Mononitrate Copper Proteinate Manganese Proteinate Sodium Selenite Niacin Supplement D-calcium Pantothenate Riboflavin Supplement Vitamin A Supplement Vitamin D3 Supplement Vitamin B12 Supplement Pyridoxine Hydrochloride Folic Acid Crude Protein (min.) 38.0%
Crude Fat (min.) 38.0%
Crude Fiber (max.) 5.0%
Moisture (max.) 5.0%
Rehydrated Crude Protein (min.) 15.0%
Rehydrated Crude Fat (min.) 11.5%
Rehydrated Crude Fiber (max.) 2.0%
Rehydrated Moisture (max.) 70.0%
Calorie Content 60 kcal/patty
(metabolizable energy, calculated): 5370 kcal/kg
Dandy Lamb Lamb Lamb Spleen Lamb Liver Lamb Kidney Lamb Bone Pumpkin Seeds Organic Cranberries Organic Spinach Organic Broccoli Organic Beets Organic Carrots Organic Squash Organic Blueberries Fenugreek Seed Potassium Chloride Dried Kelp Sodium Phosphate Mixed Tocopherols (preservative) Choline Chloride Dried Pediococcus Acidilactici fermentation product Dried Lactobacillus Dried Bifidobacterium Longum fermentation product Dried Bacillus Coagulans fermentation product Zinc Proteinate Iron Proteinate Taurine Calcium Carbonate Vitamin E Supplement Thiamine Mononitrate Copper Proteinate Manganese Proteinate Sodium Selenite Niacin Supplement D-calcium Pantothenate Riboflavin Supplement Vitamin A Supplement Vitamin D3 Supplement Vitamin B12 Supplement Pyridoxine Hydrochloride Folic Acid
Crude Protein (min.) 38.0%
Crude Fat (min.) 38.0%
Crude Fiber (max.) 5.0%
Moisture (max.) 5.0%
Rehydrated Crude Protein (min.) 13.5%
Rehydrated Crude Fat (min.) 13.5%
Rehydrated Crude Fiber (max.) 2.0%
Rehydrated Moisture (max.) 68.0%
Calorie Content 59 kcal/patty
(metabolizable energy, calculated): 5270 kcal/kg
Surf n Tuff Beef Whole Ground Salmon Beef Heart Beef Liver Beef Bone Pumpkin Seeds Organic Cranberries Organic Spinach Organic Broccoli Organic Beets Organic Carrots Organic Squash Organic Blueberries Fenugreek Seed Potassium Chloride Dried Kelp Sodium Phosphate Mixed Tocopherols (preservative) Choline Chloride Dried Pediococcus Acidilactici fermentation product Dried Lactobacillus Dried Bifidobacterium Longum fermentation product Dried Bacillus Coagulans fermentation product Iron Proteinate Taurine Calcium Carbonate Vitamin E Supplement Thiamine Mononitrate Copper Proteinate Manganese Proteinate Sodium Selenite Niacin Supplement D-calcium Pantothenate Riboflavin Supplement Vitamin A Supplement Vitamin B12 Supplement Pyridoxine Hydrochloride Folic Acid Crude Protein (min.) 45.0%
Crude Fat (min.) 34.0%
Crude Fiber (max.) 5.0%
Moisture (max.) 5.0%
Rehydrated Crude Protein (min.) 15.0%
Rehydrated Crude Fat (min.) 12.0%
Rehydrated Crude Fiber (max.) 2.0%
Rehydrated Moisture (max.) 65.0%
Calorie Content 58 kcal/patty
(metabolizable energy, calculated): 5140 kcal/kg
Tantalizing Turkey Turkey with Ground Bone Turkey Liver Turkey Gizzard Pumpkin Seeds Organic Cranberries Organic Spinach Organic Broccoli Organic Beets Organic Carrots Organic Squash Organic Blueberries Fenugreek Seed Potassium Chloride Dried Kelp Sodium Phosphate Mixed Tocopherols (preservative) Choline Chloride Dried Pediococcus Acidilactici fermentation product Dried Lactobacillus Dried Bifidobacterium Longum fermentation product Dried Bacillus Coagulans fermentation product Iron Proteinate Taurine Calcium Carbonate Vitamin E Supplement Thiamine Mononitrate Copper Proteinate Manganese Proteinate Sodium Selenite Niacin Supplement D-calcium Pantothenate Riboflavin Supplement Vitamin A Supplement Vitamin D3 Supplement Vitamin B12 Supplement Pyridoxine Hydrochloride Folic Acid Crude Protein (min.) 40.0%
Crude Fat (min.) 36.0%
Crude Fiber (max.) 5.0%
Moisture (max.) 5.0%
Rehydrated Crude Protein (min.) 15.0%
Rehydrated Crude Fat (min.) 12.0%
Rehydrated Crude Fiber (max.) 2.0%
Rehydrated Moisture (max.) 70.0%
Calorie Content 58 kcal/patty
(metabolizable energy, calculated): 5100 kcal/kg
Red Meat Beef Beef Kidney Beef Liver Grass-Fed Goat Grass-Fed Lamb Beef Bone Pumpkin Seeds Organic Cranberries Organic Spinach Organic Broccoli Organic Beets Organic Carrots Organic Squash Organic Blueberries Fenugreek Seed Potassium Chloride Dried Kelp Sodium Phosphate Mixed Tocopherols (preservative) Choline Chloride Dried Pediococcus Acidilactici fermentation product Dried Lactobacillus Dried Bifidobacterium Longum fermentation product Dried Bacillus Coagulans fermentation product Zinc Proteinate Iron Proteinate Taurine Calcium Carbonate Vitamin E Supplement Thiamine Mononitrate Copper Proteinate Salt Manganese Proteinate Sodium Selenite Niacin Supplement D-calcium Pantothenate Riboflavin Supplement Vitamin A Supplement Vitamin D3 Supplement Vitamin B12 Supplement Salmon Oil (Preserved with Mixed Tocopherols) Pyridoxine Hydrochloride Folic Acid Crude Protein (min.) 39.0%
Crude Fat (min.) 38.0%
Crude Fiber (max.) 5.0%
Moisture (max.) 5.0%
Rehydrated Crude Protein (min.) 13.0%
Rehydrated Crude Fat (min.) 12.0%
Rehydrated Crude Fiber (max.) 2.0%
Rehydrated Moisture (max.) 68.0%
Calorie Content 555 kcal/patty
(metabolizable energy, calculated): 4940 kcal/kg
Purely Pork Farm-Raised Pork Pork Liver Pork Bone Fenugreek Seed Pork Kidney Pumpkin Seeds Organic Cranberries Organic Spinach Organic Broccoli Organic Beets Organic Carrots Organic Squash Organic Blueberries Potassium Chloride Dried Kelp Sodium Phosphate Mixed Tocopherols (preservative) Choline Chloride Dried Pediococcus Acidilactici fermentation product Dried Lactobacillus Dried Bifidobacterium Longum fermentation product Dried Bacillus Coagulans fermentation product Zinc Proteinate Iron Proteinate Taurine Calcium Carbonate Tricalcium Phosphate Vitamin E Supplement Thiamine Mononitrate Copper Proteinate Manganese Proteinate Sodium Selenite Niacin Supplement D-calcium Pantothenate Riboflavin Supplement Vitamin A Supplement Vitamin D3 Supplement Vitamin B12 Supplement Pyridoxine Hydrochloride Folic Acid Salt
Crude Protein (min.) 40.0%
Crude Fat (min.) 37.0%
Crude Fiber (max.) 5.0%
Moisture (max.) 5.0%
Rehydrated Crude Protein (min.) 14.0%
Rehydrated Crude Fat (min.) 11.0%
Rehydrated Crude Fiber (max.) 2.0%
Rehydrated Moisture (max.) 68.0%
Calorie Content 58 kcal/patty
(metabolizable energy, calculated): 5256 kcal/kg
Puppy Chicken Salmon Cage-Free Chicken Salmon with Ground Bone Chicken Liver Chicken Gizzard Pumpkin Seeds Organic Cranberries Organic Spinach Organic Broccoli Organic Beets Organic Carrots Organic Squash Organic Blueberries Chia Seed New Zealand Green Mussel Chicken Cartilage Potassium Chloride Dried Kelp Sodium Phosphate Mixed Tocopherols (preservative) Choline Chloride L-carnitine Turmeric Sea Salt Dried Pediococcus Acidilactici fermentation product Dried Lactobacillus Dried Bifidobacterium Longum fermentation product Dried Bacillus Coagulans fermentation product Zinc Proteinate Iron Proteinate Taurine Calcium Carbonate Vitamin E Supplement Thiamine Mononitrate Copper Proteinate Manganese Proteinate Sodium Selenite Niacin Supplement D-calcium Pantothenate Riboflavin Supplement Vitamin A Supplement Crude Protein (min.) 48.0%
Crude Fat (min.) 27.5%
Crude Fiber (max.) 5.0%
Moisture (max.) 5.0%
Rehydrated Crude Protein (min.) 15.0%
Rehydrated Crude Fat (min.) 12.0%
Rehydrated Crude Fiber (max.) 2.0%
Rehydrated Moisture (max.) 68.0%
Calorie Content 32 kcal/patty
(metabolizable energy, calculated): 4452 kcal/kg
Puppy Beef Salmon Beef Salmon with Ground Bone Beef Liver Beef Kidney Beef Tripe Pumpkin Seeds Organic Cranberries Organic Spinach Organic Broccoli Organic Beets Organic Carrots Organic Squash Organic Blueberries Sunflower Oil Chia Seed New Zealand Green Mussel Potassium Chloride Dried Kelp Sodium Phosphate Mixed Tocopherols (preservative) L-carnitine Turmeric Sea Salt Dried Pediococcus Acidilactici fermentation product Dried Lactobacillus Dried Bifidobacterium Longum fermentation product Dried Bacillus Coagulans fermentation product Zinc Proteinate Iron Proteinate Taurine Calcium Carbonate Tricalcium Phosphate Vitamin E Supplement Thiamine Mononitrate Copper Proteinate Manganese Proteinate Sodium Selenite Niacin Supplement D-calcium Pantothenate Riboflavin Supplement Vitamin A Supplement Vitamin D3 Supplement Vitamin B12 Supplement Pyridoxine Hydrochloride Folic Acid
Crude Protein (min.) 46.0%
Crude Fat (min.) 34.0%
Crude Fiber (max.) 5.0%
Moisture (max.) 5.0%
Rehydrated Crude Protein (min.) 15.0%
Rehydrated Crude Fat (min.) 12.0%
Rehydrated Crude Fiber (max.) 2.0%
Rehydrated Moisture (max.) 68.0%
Calorie Content 36 kcal/patty
(metabolizable energy, calculated): 4828 kcal/kg


Pregnant or Lactating Females

For pregnant and nursing dogs, please check with your veterinarian as requirements may vary depending on the number of puppies and stage of lactation.

Transitioning

Sudden changes in diet, including overfeeding, can sometimes result in digestive issues. Always introduce any new food by slowly mixing with your current diet for the first 7-10 days, increasing the amount of Stella & Chewy’s while decreasing the amount of the other brand.

recommended proportions

For Adults

Body Weight (lbs) Patties Per Day
5 2 1/2
10 4
15 5
20 6 1/2
40 11
60 15
80 18 1/2
100 22

Remarkable Red Meat Recipe Dinner Patties is formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for All Life Stages including growth of large size dogs (70 lbs. or more as an adult).

Puppies may need up to twice the amount of food as listed for an adult dog

 

SIZE & FIT

REVIEWS

SHIPPING & RETURNS

Shipping Policy


Singapore Local Delivery


Non-Frozen Items
Order $59 and above to get free door-step delivery (except for remote areas). For orders below $59, a flat delivery fee of $5 applies.

Frozen Food

Frozen Foods require a special handling delivery, please read carefully before you place the order.
Deliver within 1-3 working days from 2-6pm on WED-SAT ONLY. If you require other delivery timing or specific weekdays please leave a message at check out.

Flat rate of $25.00 for orders below $120 per one address FREE delivery for orders above $120 per one address.
We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food.
Re-delivery will be subjected to flat rate charges of $25.00 In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement.

Delivery Time


Deliveries are from Mon - Sat for Non Frozen Items and Wed - Sat for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$30 depends on your location).

Out of stock items

If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.
However, do note that if the order amount becomes less than $59, a flat $5 delivery fee applies.

International Delivery

Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.
We will be sending a separate email to you after receiving your order, please acknowledge the email by replying us. If no reply received, order will be cancelled with -10% restocking fees.
For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time.
Alternatively, if you have your forwarder, you may use your forwarder too.
Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check with us before you place an order. Check your country immigration regulations before placing an order with us, we will not be held for responsible if your order is confiscated due to the immigration regulations. any taxes incurred during import will be paid by buyer.

Singapore Delivery Lead Times

Current lead times for delivery is 2-5 days depending on item in your orders.
Some items are usually will take additional 1-7 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.
Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.

International Lead Times

International Shipping will take a minimum of 10 working days and subjected to delay due to peak season or other reasons. You will receive shipping notification on your email once we shipped out your order. You can use the tracking to track your order.

We are not responsible of any delay caused by the transit and any lost parcel.

Pre-Order

If you purchase our pre-order products, please check the ETA here, or you may contact us directly.
If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com

Return & Exchange Policy

Overseas shipment are not be able to be cancelled or refund after order is fulfilled. when you purchased from overseas, this clause is covered under our terms & conditions before you check out.

To be eligible for a return/refund/exchange.
1. Your item must be in the same condition that you received it, unworn or unused, with tags INTACT not cut off, with plastic wrapping (if any and unopened) and in its original packaging (NO furs, NO scratch, NO stain, NO tear).
2. Any of the tags, or wrapping must be unopened, good condition meaning not torn and damages (NO furs, NO scratch, NO stain, NO tear).
3. We are not be able to process if your item is purchased during clearance, pop-up, live streaming, bundles, gift card, pre-order or received as gift.
4. You’ll also need the receipt or proof of purchase and within 7 days after the delivery delivered dates.

NO EXCHANGE OR RETURN FOR ANY WEARABLES ACCESSORIES (INCLUDING CARRIER), BED, PERISHABLES ITEMS LIKE FOOD, TREATS, SUPPLEMENTS, ANY LIQUID OR BALM ITEMS.

NO CANCELLATION AFTER ORDER IS CONFIRMED

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp us within 7 days after the delivery date. we will not be able to process your request after 7 days.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as treats, supplements & other food related), wearables accessories (such as leash, collars, harness, carrier, etc) and personal care goods (such as liquid / balm product) & Bed. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, preordered or gift cards and not original shape.

You can contact us at woof@shopthepaw.com or WhatsApp. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of any lost mail. An Items sent back to us without first requesting a return will not be accepted.

Exchanges

Once we received the return parcel, we will make changes on your current order and update you the status of the exchange.

Refunds

We will notify you once we’ve received and inspected your return after 3-14 working days and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method after deducting 10% restocking fees & delivery fees.

How much will you get back?
* Original total order - Delivery fees ($5.00 for regular delivery) - 10% restocking fees *
Example, if your total order is $100, delivery fees is $5 and 10% restocking fees of $10. You will receive $85 back to your original payment.

If rejected, you will need to come to our office to collect your item(s), or you can opt in for delivery at a fees.

Please be reminded that it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.

You can always contact us for any return question at woof@shopthepaw.com or WhatsApp us.

Shop The Paw reserves the rights to change any policies without prior notices. all policies are covered under our Terms & Conditions that you have agree before checking out the order.

DISCLAIMER

DISCLAIMER

Pet owners know that health or grooming products are not to cure any serious medical issues or any form, but it is to be fed as supplementary only. Always consult with your vet when in doubt.

Pet's treats are to be fed as treats or rewards, do not leave your pet alone with treats or chew that could be a possibility of choking hazard items for them.

Pet's accessories and toys are mostly sturdy, cute and perfect for everyday use, we do not recommend them for dogs/cats with behavioural issues or are overly aggressive chewers.

No accessories or toys are NOT indestructible, and they are certainly NOT chew-proof, please supervise your pet when they are in use of any accessories or toys.
For the safety of your pet, please inspect the accessories or toys frequently for any signs of wear and tear before walks and replace when necessary.

Shop The Paw takes no legal liability or responsibility for the use or misuse of the product(s). It is the buyers/pet owners' sole responsibility to ensure the item(s) are to be used correctly and understand that no circumstantiate guidance can be given. We advise using with caution, keeping your pets safe at all times. always have fresh water for your pets when you feed them treats or chews.

Wear and tear are to be EXPECTED. it is fully dependant on the nature of the products, your usage and how you care for our products.

PRODUCT COLOURS & SIZING

Product colour may slightly vary due to lighting sources or individual monitor colour or brightness settings.

Product size may have 1-2cm differences due to manual measurement and handmade products.

Buyers must ensure they buy the correct size for their pet and check the item before cutting off any tags or labels, check if it fits properly prior to use. We are unable to take the responsibility for sizing errors. Please always refer to our size guide page on each products, most of them have the sizing measurement on their description. if your pet is on in between sizing, please size up and always allow 2 fingers allowance.

HAZARD

Certain packagings are considered as choking hazard. Plastic packaging, hang tags and similar item should always be cut, removed and kept out of the reach of children, they are likely to ingest or chew on the parts.

Always remove the packaging or hang tags before you let your pets play with it. it is pet owner responsible to keep these choking hazard items away from their pets or children.

OTHERS

The Disclaimer / Policy / Terms & Conditions / Prices are updated and/or amended regularly, We reserve the right to make any changes immediately and without any prior notice.

We do not take any responsibility for damage which ensues from your actions. If in doubt, please email us at woof@shopthepaw.com

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Disney Adjustable Harness | Winnie The Pooh

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Disney Adjustable Harness | Winnie The Pooh

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