[IMPORTANT] No delivery from 21st - 28th November 2022 due to Pet Expo. Last Order 18th November 2022
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Smith and Burton

Smith & Burton Hydrating Shampoo

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Regular price $28.00 $35.00 | Save $7.00 (20% off)

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Smith & Burton Hydrating Shampoo HEMP, ALOE VERA, COCONUT, GINSENG AND MANUKA HONEY SCENT No.1 Naturally effective, luxurious plant-based blend rich in vitamins, antioxidants and New Zealand botanicals. Hydrate. Invigorate. Replenish. This luxurious blend is especially suitable as an everyday,...
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PRODUCT DETAILS

Smith & Burton Hydrating Shampoo

HEMP, ALOE VERA, COCONUT, GINSENG AND MANUKA HONEY

SCENT No.1

Naturally effective, luxurious plant-based blend rich in vitamins, antioxidants and New Zealand botanicals.

Hydrate. Invigorate. Replenish.

This luxurious blend is especially suitable as an everyday, go-to shampoo for all coat types, from pups to seniors.

Specifically formulated using only the finest quality plant-based ingredients, free of harsh chemicals, it gently cleanses the coat without irritating or stripping the natural oils.

Combining nutrient powerhouse Hemp and Aloe Vera to hydrate, strengthen and replenish the coat. With Coconut a multi-tasking wonder oil, incredibly moisturising, hydrating and immune-boosting, it gently cleanses and protects the skin’s moisture balance. Jojoba pro-vitamin A and E smoothes and strengthens the epidermis. Ginseng invigorates and restores.

Harnessing the proven power of New Zealand’s ‘liquid gold,’ Manuka Honey to feed, protect and renew dogs’ skin, and as a natural humectant, it draws in moisture for lustre and high-shine. With New Zealand bioactive botanicals Kiwi, Flax and Pohutakawa, rich in vital minerals and antioxidants to deeply condition, nourish and moisturise the skin and coat.

Infused with added vitamin B5 and E for optimal coat health and shine.

This expertly crafted high-performance blend, hydrates, invigorates and replenishes the coat leaving it fresh, clean with lustre and shine.

Delicately fragranced with our natural signature Scent No.1.

99% of total ingredients are of natural origin. Certified 100% Natural fragrance.

Proudly crafted and made in New Zealand.

Fragrance

The deluxe Scent No.1 is a lively, elegant scent of fresh marine bouquet and woodsy-green top notes with lingering hints of dark earth and spice. This light, clean, sleek scent leaves lasting impressions of Exotic Woods Accord, Sandalwood, Vanilla, Musk, Vetiver and Aqueous Accord. A luxurious, delicate fragrance that will have your dog feeling relaxed and truly pampered.

Perfectly balanced and carefully crafted for the sensitivity of a dog’s sense of smell – fragrant but not overwhelming, leaving a beautiful aroma appropriate for dogs. Certified 100% Natural fragrance.

Created in New Zealand, developed in the South of France.

Ingredients

Nature's Power Ingredients

Hemp Seed Oil, Aloe Vera Extract, Coconut Oil, Ginseng Root Extract, New Zealand Manuka Honey, Pohutukawa Extract, New Zealand Flax Extract, Kiwi Fruit Extract, Linseed Oil, Oat Kernel Extract, Jojoba Seed Oil, Argan Oil.

Total IngredientsAqua (Water); Lauryl Glucoside; Sodium Coco-Sulfate; Mel; Aloe Barbadensis Leaf Extract; Parfum (Certified 100% Natural fragrance); Benzyl Alcohol; Citric Acid; Glycerin; Panax Ginseng Root Extract; Avena Sativa (Oat) Kernel Extract; Panthenol; Phormium Tenax Leaf Extract; Dehydroacetic Acid; Actinidia Chinensis (Kiwi) Fruit Extract; Metrosideros Excelsa Bark/Leaf Extract; Tocopheryl Acetate; Cocos Nucifera (Coconut) Oil; Argania Spinosa Kernel Oil; Cannabis Sativa Seed Oil; Simmondsia Chinensis (Jojoba) Seed Oil; Linum Usitatissimum (Linseed) Seed Oil; Sodium Chloride

99% of total ingredients are of natural origin. Certified 100% Natural fragrance.

FREE OF

What we leave out is every bit as important as what we put in and that is what makes us special. smith&burton products are free of: Parabens, Cocamide DEA, SLS/SLES/SLES, Phthalates, Phosphates, PEGs, PPGs, EDTA, DPEG, Silicone, Petro-Chemicals, Artificial Colours, Mineral Oils, Synthetic Fragrances or Dyes

How to use

Wet down coat thoroughly, apply the shampoo liberally and massage through the entire coat avoiding eyes and inner ears. Rinse well with clean water until the water runs clear. Amount of shampoo used will vary based on the size of dog and coat type. For best results immediately follow with our Hydrating Conditioner.

*WE RECOMMEND BATHING DOGS IN WARM WATER.

** WE RECOMMEND BRUSHING THE DOGS COAT PRIOR TO BATHING

*** CAN BE USED AS OFTEN AS NEEDED

Key Benefits

  • Hydrates the skin and coat naturally
  • Replenishes by returning moisture to the skin and coat,
  • Protects moisture balance to leave it stronger
  • Invigorates by deeply cleansing without irritating or stripping the natural oils.
  • Promotes healthy cell growth and immune-boosting
  • Helps repair brittle, damaged coats
  • Helps combat oily or greasy coats.
  • Deeply conditioning
  • Antibacterial odour eliminating
  • Natural whitener
  • Mineral and Antioxidant-rich, Pro-vitamin A, vitamin C and Omega 3 and 6 fatty acids
  • Added vitamin B5 and E for optimal coat health
  • Adds coat volume
  • Softens the coat
  • Lustre and shine
  • Gentle formula for more frequent washing
  • Scent No.1 luxurious, delicate fragrance leaves a dog relaxed and truly pampered
  • pH balanced
  • Cruelty-free
  • No Nasties

Coat & Breed Type

Whilst all our smith&burton products are suitable for all breed and coat types from pups to seniors, the HYDRATING RANGE is formulated to assist these Coat & Breed types.

Smooth Coat: Pointer, German Shorthaired Pointer, Hungarian Short Haired Vizsla, Weimaraner, Boxer, Doberman Pinscher, Great Dane, Chihuahua (short haired), Italian Greyhound, English Pointer, Manchester Terrier, Miniature Pinscher, Boston Terrier, Bulldog, Dalmatian, French Bull Dog, American Staffordshire Terrier, Bull Terrier, Miniature Bull Terrier, English Staffordshire Bull Terrier, Basenji, Dachshund (Miniature & Standard smooth), Greyhound, Ibizan Hound (smooth), Pharaoh Hound, Rhodesian Ridgeback, Whippet.

Wire Coat: Airedale Terrier, Australian Terrier, Border Terrier, Cairn Terrier, Dandie Dinmont, Fox Terrier (wire), Irish Terrier, Lakeland Terrier, Miniature Schnauzer, Norfolk Terrier, Parsons Russel, Scottish Terrier, Sealyham Terrier, Welsh Terrier, West Highland White, Affenpinscher, Brussels Griffon, German Wirehaired Pointer, Spinone Italiano, Wirehaired Pointing Griffon, Dachshund (wire haired), Ibizan (wire haired), Irish Wolfhound, Otterhound, Petit Basset Griffon Vendeen, Scottish Deerhound, Giant Schnauzer, Standard Schnauzer, Wire Haired Hungarian Vizla

Short Coat: Chesapeake Bay Retriever, Labrador Retriever, Bullmastiff, Greater Swiss Mountain Dog, English Mastiff, Bull Mastiff, English Mastiff, Cane Corso, Neapolitin Mastiff, Dougue De Bordeaux, Rottweiler, Australian Cattle Dog, Belgian Malinois, Canaan Dog, Fox Terrier (smooth), Basset Hound, Beagle, Black and Tan Coonhound, Bloodhound, American Foxhound, English Foxhound, Harrier, Chinese Shar-Pei, Pug, Blue Heeler, Australian Kelpie, Huntaway.

Combination Coat: Brittany, Flat-Coated Retriever, Golden Retriever, American Water Spaniel, Sussex Spaniel, Belgian Shepherd, Kuvasz, Dachshund (long haired), Borzoi, Saluki, Cavalier King Charles Spaniel, Chihuahua (long haired), English Toy Spaniel, Japanese Chin, Papillion, Tibetan Spaniel.

 

SIZE & FIT

REVIEWS

SHIPPING & RETURNS

Shipping Policy


Singapore Local Delivery


Non-Frozen Items
Order $59 and above to get free door-step delivery (except for remote areas). For orders below $59, a flat delivery fee of $5 applies.

Frozen Food

Frozen Foods require a special handling delivery, please read carefully before you place the order.
Deliver within 1-3 working days from 2-6pm on WEEKDAYS ONLY. If you require other delivery timing or specific weekdays please leave a message at check out (UNFORTUNATELY WE DON'T HAVE WEEKEND DELIVERY).

Flat rate of $25.00 for orders below $120 per one addressFREE delivery for orders above $120 per one address.
We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food. Re-delivery will be subjected to flat rate charges of $25.00In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement.

Delivery Time


Deliveries are from Mon - Sat for Non Frozen Items and Mon - Fri for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$30 depends on your location).

Out of stock items

If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.
However, do note that if the order amount becomes less than $59, a flat $5 delivery fee applies.

International Delivery

Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.
For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time.
Alternatively, if you have your forwarder, you may use your forwarder too.
Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check with us before you place an order. Check your country immigration regulations before placing an order with us, we will not be held for responsible if your order is confiscated due to the immigration regulations. any taxes incurred during import will be paid by buyer.

Singapore Delivery Lead Times

Current lead times for delivery is 2-5 days depending on item in your orders.
Some items are usually will take additional 1-3 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.
Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.

International Lead Times

International Shipping will take a minimum of 10 working days and subjected to delay due to current pandemic situation. You will receive shipping notification on your email once we shipped out your order. You can use the tracking to track your order.

We are not responsible of any delay caused by the transit and any lost parcel.

Pre-Order

If you purchase our pre-order products, please check the ETA here, or you may contact us directly.
If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com

Return & Exchange Policy

Overseas shipment are not be able to be cancelled or refund after order is fulfilled. when you purchased from overseas, this clause is covered under our terms & conditions before you check out.

To be eligible for a return/refund/exchange.
1. Your item must be in the same condition that you received it, unworn or unused, with tags INTACT not cut off, with plastic wrapping (if any and unopened) and in its original packaging (NO furs, NO scratch, NO stain, NO tear).
2. Any of the tags, or wrapping must be unopened, good condition meaning not torn and damages (NO furs, NO scratch, NO stain, NO tear).
3. We are not be able to process if your item is purchased during clearance, pop-up, live streaming, bundles, gift card, pre-order or received as gift.
4. You’ll also need the receipt or proof of purchase and within 7 days after the delivery delivered dates.

NO EXCHANGE OR RETURN FOR ANY WEARABLES ACCESSORIES (INCLUDING CARRIER), BED, PERISHABLES ITEMS LIKE FOOD, TREATS, SUPPLEMENTS, ANY LIQUID OR BALM ITEMS.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp us within 7 working days after the delivery date.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as treats, supplements & other food related), wearables accessories (such as leash, collars, harness, carrier, etc) and personal care goods (such as liquid / balm product) & Bed. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, preordered or gift cards.

You can contact us at woof@shopthepaw.com or WhatsApp. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of any lost mail. An Items sent back to us without first requesting a return will not be accepted.

Exchanges

Once we received the return parcel, we will make changes on your current order and update you the status of the exchange.

Refunds

We will notify you once we’ve received and inspected your return after 3-14 working days and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method after deducting 10% restocking fees & delivery fees.

How much will you get back?
* Original total order - Delivery fees ($5.00 for regular delivery) - 10% restocking fees *
Example, if your total order is $100, delivery fees is $5 and 10% restocking fees of $10. You will receive $85 back to your original payment.

If rejected, you will need to come to our office to collect your item(s), or you can opt in for delivery at a fees.

Please be reminded that it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.

You can always contact us for any return question at woof@shopthepaw.com or WhatsApp us.

Shop The Paw reserves the rights to change any policies without prior notices.

DISCLAIMER

DISCLAIMER

Pet owners know that health or grooming products are not to cure any serious medical issues or any form, but it is to be fed as supplementary only. Always consult with your vet when in doubt.

Pet's treats are to be fed as treats or rewards, do not leave your pet alone with treats or chew that could be a possibility of choking hazard items for them.

Pet's accessories and toys are mostly sturdy, cute and perfect for everyday use, we do not recommend them for dogs/cats with behavioural issues or are overly aggressive chewers.

No accessories or toys are NOT indestructible, and they are certainly NOT chew-proof, please supervise your pet when they are in use of any accessories or toys.
For the safety of your pet, please inspect the accessories or toys frequently for any signs of wear and tear before walks and replace when necessary.

Shop The Paw takes no legal liability or responsibility for the use or misuse of the product(s). It is the buyers/pet owners' sole responsibility to ensure the item(s) are to be used correctly and understand that no circumstantiate guidance can be given. We advise using with caution, keeping your pets safe at all times. always have fresh water for your pets when you feed them treats or chews.

Wear and tear are to be EXPECTED. it is fully dependant on the nature of the products, your usage and how you care for our products.

PRODUCT COLOURS & SIZING

Product colour may slightly vary due to lighting sources or individual monitor colour or brightness settings.

Product size may have 1-2cm differences due to manual measurement and handmade products.

Buyers must ensure they buy the correct size for their pet and check the item before cutting off any tags or labels, check if it fits properly prior to use. We are unable to take the responsibility for sizing errors. Please always refer to our size guide page on each products, most of them have the sizing measurement on their description. if your pet is on in between sizing, please size up and always allow 2 fingers allowance.

HAZARD

Certain packagings are considered as choking hazard. Plastic packaging, hang tags and similar item should always be cut, removed and kept out of the reach of children, they are likely to ingest or chew on the parts.

Always remove the packaging or hang tags before you let your pets play with it. it is pet owner responsible to keep these choking hazard items away from their pets or children.

OTHERS

The Disclaimer / Policy / Terms & Conditions / Prices are updated and/or amended regularly, We reserve the right to make any changes immediately and without any prior notice.

We do not take any responsibility for damage which ensues from your actions. If in doubt, please email us at woof@shopthepaw.com

Shipping Policy

Singapore Local Delivery

Non-Frozen Items
Order $59 and above to get free door-step delivery (except for remote areas). For orders below $59, a flat delivery fee of $5 applies.

Frozen Food
Frozen Foods require a special handling delivery, please read carefully before you place the order.
Deliver within 1-3 working days from 2-6pm on WEEKDAYS ONLY. If you require other delivery timing or specific weekdays please leave a message at check out (UNFORTUNATELY WE DON'T HAVE WEEKEND DELIVERY).
Flat rate of $25.00 for orders below $120 per one address
FREE delivery for orders above $120 per one address
  • We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food. Re-delivery will be subjected to flat rate charges of $25.00
  • In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement

Delivery Time

Deliveries are from Mon - Sat for Non Frozen Items and Mon - Fri for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$30 depends on your location).

Out of stock items

If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.

However, do note that if the order amount becomes less than $59, a flat $5 delivery fee applies.

International Delivery

Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.

For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time.

Alternatively, if you have your forwarder, you may use your forwarder too.

Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check with us before you place an order. Check your country immigration regulations before placing an order with us, we will not be held for responsible if your order is confiscated due to the immigration regulations. any taxes incurred during import will be paid by buyer.

Singapore Delivery Lead Times

Current lead times for delivery is 2-5 days depending on item in your orders.

Some items are usually will take additional 1-3 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.

Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.

International Lead Times

International Shipping will take a minimum of 10 working days and subjected to delay due to current pandemic situation. You will receive shipping notification on your email once we shipped out your order. You can use the tracking to track your order.

We are not responsible of any delay caused by the transit and any lost parcel.

Pre-Order

If you purchase our pre-order products, please check the ETA here, or you may contact us directly.

If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com

Return & Exchange Policy

Overseas shipment are not be able to be cancelled or refund after order is fulfilled. when you purchased from overseas, this clause is covered under our terms & conditions before you check out.

To be eligible for a return/refund/exchange.

  • Your item must be in the same condition that you received it, unworn or unused, with tags INTACT not cut off, with plastic wrapping (if any and unopened) and in its original packaging (NO furs, NO scratch, NO stain, NO tear).
  • Any of the tags, or wrapping must be unopened, good condition meaning not torn and damages (NO furs, NO scratch, NO stain, NO tear).
  • We are not be able to process if your item is purchased during clearance, pop-up, live streaming, bundles, with gift card, pre-order or received as gift.
  • You’ll also need the receipt or proof of purchase and within 7 days after the delivery delivered dates.

NO EXCHANGE OR RETURN FOR ANY WEARABLES ACCESSORIES (INCLUDING CARRIER), BED, PERISHABLES ITEMS LIKE FOOD, TREATS, SUPPLEMENTS, ANY LIQUID OR BALM ITEMS.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp us within 7 working days after the delivery date.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as treats, supplements & other food related), wearables accessories (such as leash, collars, harness, carrier, etc) and personal care goods (such as liquid / balm product) & Bed. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, preordered or gift cards.

You can contact us at woof@shopthepaw.com or WhatsApp. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of any lost mail. An Items sent back to us without first requesting a return will not be accepted.

Exchanges

Once we received the return parcel, we will make changes on your current order and update you the status of the exchange.

Refunds

We will notify you once we’ve received and inspected your return after 3-14 working days and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method after deducting 10% restocking fees & delivery fees.

How much will you get back?
* Original total order - Delivery fees ($5.00 for regular delivery) - 10% restocking fees *
Example, if your total order is $100, delivery fees is $5 and 10% restocking fees of $10. You will receive $85 back to your original payment.

If rejected, you will need to come to our office to collect your item(s), or you can opt in for delivery at a fees.

Please remember it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.

You can always contact us for any return question at woof@shopthepaw.com or WhatsApp us.

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