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Augustine Approved SuperHeal

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Augustine Approved SuperHeal

Augustine Approved SuperHeal

Shipping Policy

Singapore Local Delivery

Non-Frozen Items
Order $59 and above to get free door-step delivery (except for remote areas). For orders below $59, a flat delivery fee of $5 applies.

Frozen Food
Frozen Foods require a special handling delivery, please read carefully before you place the order.
Deliver within 1-3 working days from 2-6pm on WED-SAT ONLY. If you require other delivery timing or specific weekdays please leave a message at check out.
Flat rate of $25.00 for orders below $120 per one address
FREE delivery for orders above $120 per one address
  • We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food. Re-delivery will be subjected to flat rate charges of $25.00
  • In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement

Delivery Time

Deliveries are from Mon - Sat for Non Frozen Items and Wed - Sat for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$30 depends on your location).

Out of stock items

If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.

However, do note that if the order amount becomes less than $59, a flat $5 delivery fee applies.

International Delivery

Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.

After we received your order, we will send you a confirmation email, please acknowledge the email by simply replying back the email we sent. If no reply received, order will be cancelled and there will be 10% restocking fees.

For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time.

Alternatively, if you have your forwarder, you may use your forwarder too.

Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check your custom regulation before you place an order with us, we will not be held for responsible if your order is confiscated due to the immigration regulations. any taxes incurred during import will be paid by buyer. if any parcel returned back to us, we will only refund the product(s) cost after 5% restocking fees and no refund for shipping fees as it has incurred shipping fees to send it over. any return shipping fees will paid by buyer at buyer cost.

Singapore Delivery Lead Times

Current lead times for delivery is 2-5 days depending on item in your orders.

Some items are usually will take additional 1-7 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.

Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.

International Lead Times

International Shipping will take a minimum of 10 working days and subjected to delay due to peak seasons or other reasons. You will receive shipping notification on your email once we shipped out your order. You can use the tracking to track your order.

We are not responsible of any delay caused by the transit and any lost parcel by your local delivery service.

Pre-Order

If you purchase our pre-order products, please check the ETA here, or you may contact us directly.

If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com

 

Return, Cancellation & Exchange Policy

Overseas shipment are not be able to be cancelled or refund after order is confirmed. when you purchased from overseas, this clause is covered under our terms & conditions before you check out.

To be eligible for a return/refund/exchange.

  • Your item must be in the same condition that you received it, unworn or unused, with tags INTACT not cut off, with plastic wrapping (if any and unopened) and in its original packaging (NO furs, NO scratch, NO stain, NO tear).
  • Any of the tags, or wrapping must be unopened, good condition meaning not torn and damages (NO furs, NO scratch, NO stain, NO tear).
  • We are not be able to process if your item is purchased during clearance, pop-up, live streaming, bundles, with gift card, pre-order or received as gift.
  • You’ll also need the receipt or proof of purchase and within 7 days after the delivery delivered dates.

NO EXCHANGE OR RETURN FOR ANY WEARABLES ACCESSORIES (INCLUDING CARRIER), BED, PERISHABLES ITEMS LIKE FOOD, TREATS, SUPPLEMENTS, ANY LIQUID OR BALM ITEMS.

NO CANCELLATION ONCE ORDER IS CONFIRMED.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp us within 7 days after the delivery date. we will not be able to do any exchange/refund if it is more than 7 days.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as treats, supplements & other food related), wearables accessories (such as leash, collars, harness, carrier, etc) and personal care goods (such as liquid / balm product) & Bed. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, preordered or gift cards and any goods that is not in original shape.

You can contact us at woof@shopthepaw.com or WhatsApp. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of any lost mail. An Items sent back to us without first requesting a return will not be accepted.

Exchanges

Once we received the return parcel, we will make changes on your current order and update you the status of the exchange.

Refunds

We will notify you once we’ve received and inspected your return after 3-14 working days and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method after deducting 10% restocking fees & delivery fees.

How much will you get back?
* Original total order - Delivery fees ($5.00 for regular delivery) - 10% restocking fees *
Example, if your total order is $100, delivery fees is $5 and 10% restocking fees of $10. You will receive $85 back to your original payment.

If rejected, you will need to come to our office to collect your item(s), or you can opt in for delivery at a fees.

Please remember it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.

You can always contact us for any return question at woof@shopthepaw.com or WhatsApp us.

PRODUCT DETAILS

Augustine Approved SuperHeal

SuperHeal is a topical salve made using three certified organic wholefood ingredients sold by most good health stores.

Some people find themselves in situations where surgery is not always possible or practical. Some patients suffer reactions to anesthesia and some are too frail for surgery or not in a financial position to cover medical expenses.

The SuperHeal recipe is provided to you free of charge for non-commercial use. The ready-made product is also available to purchase from here for your convenience.

 

What does it do?

We make no claims about what SuperHeal can do.

*It's important to note that lumps are NOT the problem, they are the result of a problem. It is important to recognise that there may be a deep internal problem that requires addressing. We recommend addressing such issues with a healthy diet and lifestyle. 

Why is SuperHeal unlike other salves?

Salves today all contain at least one chemical. Irrespective of how safe these chemicals may be, there may be legal limitations as to who can purchase them or for how the final product can be promoted. 

SuperHeal is not only safe but also healthy to consume and there are no legal restrictions attached to it. The ingredients are readily available to the everyday person without the need for permits or licenses.

SuperHeal was taken to market with the knowledge that many effective natural remedies are shot down so my intention is to ensure that: 

  • Anyone can make SuperHeal at home from ingredients that will never be banned.
  • In the unlikely event that we close our doors, the knowledge will remain for all to continue to benefit.

How do I make SuperHeal?

Mix these three certified organic ingredients together and bottle in a glass jar to create SuperHeal:

  • Raw Coconut Oil (virgin cold-pressed) - 1 Part
  • Turmeric Powder - 1 Part
  • Lecithin Powder - 1 Part 

*Do not make without certified organic ingredients. The efficacy of SuperHeal may vary if you make it at home using your own ingredients. If you are uncertain about the quality of your ingredients and it is an urgent matter we recommend purchasing our ready-made SuperHeal. We import the purest and highest grade ingredients we can find and I know with absolute certainty that no one else in Australia imports our grade of lecithin. You are also welcome to purchase the individual ingredients from us and make SuperHeal at home.

What else will I need?

  • Powder-free food handling gloves to avoid staining hands. For the greatest consistency the best way to mix up SuperHeal if making it at home is with your hands for at least two minutes.
  • Cotton bud to apply SuperHeal.
  • Bandage and tape, adhesive bandage or large square water proof Band-Aids from your pharmacy. Remember, you will need to reapply SuperHeal every 24 hours.
  • To avoid an animal trying to scratch the area, you may wish to purchase a plastic cone from your vet (the same kind used when a dog has been desexed).

Directions

  • Refrigerate for 5 minutes before each use. Storing SuperHeal in the fridge is fine but it may become too hard to use.
  • Keep the area covered because turmeric stains anything it comes in contact with. 
  • Apply SuperHeal daily for 7 days. Allow area to air for 24 hours. Re-apply daily for another 2-5 days or until the lump pops or falls off. Keep an eye on the wound and ensure it does not get infected.
  • Continuing to apply SuperHeal may aid in the healing of the wound and prevent infection.
  • We have had reports of SuperHeal having positive effects without bandaging but it is highly recommended that you stick to our method which has shown good results.
  • Keep refrigerated.
  • Each subject is different and results will vary.
  • The general rule is to apply SuperHeal every 24 hours for 7 days. If there is no change or you are not yet fully satisfied with the results, allow the area to air for 24 hours. Re-apply daily for another 2-5 days and if it is a lump, until the lump pops or falls off.
  • Keep an eye on the wound and ensure it does not get infected (Continuing to apply SuperHeal may aid in the normal healing of the wound).
  • We have had reports of SuperHeal having positive effects without bandaging but it is highly recommended that you stick to our method.
  • The efficacy of SuperHeal will vary depending on the quality of the ingredients you use. We import the purest and highest-grade ingredients we can find and we know with absolute certainty that no one else in Australia imports our grade of lecithin. If you are uncertain about the quality of the ingredients available to you, we recommend purchasing our ready-made SuperHeal.
  • You are also welcome to purchase the individual ingredients from us and make SuperHeal at home.

Storage

SuperHeal has natural properties that give it a long shelf life, but it is best to keep refrigerated to avoid separation.

 

Ingredients

Virgin Cold-Pressed Coconut Oil

  • Vit   Choline, E, K.
  • Min  Fe.
  • EFA  Omega 6.  MCT's. 

Turmeric

  • Vit   B5, B9.  
  • Min  Ca, Cu, Fe, K, Mn, P,  Zn. Fibre.

Lecithin

  • Vit   Choline, E, K. 
  • Min  Ca, Fe, K, P.  
  • EFA  Omega 3, Omega 6.

 

Warning

SuperHeal contains turmeric which stains everything it comes in contact with. Please keep the area well covered to avoid staining your home.

Disclaimer

We make no claims that SuperHeal will treat or cure you or your animals in any way shape or form. We were pleased with the results and we sincerely hope you will be too.

SIZE & FIT

REVIEWS

SHIPPING & RETURNS

Shipping Policy


Singapore Local Delivery


Non-Frozen Items
Order $59 and above to get free door-step delivery (except for remote areas). For orders below $59, a flat delivery fee of $5 applies.

Frozen Food

Frozen Foods require a special handling delivery, please read carefully before you place the order.
Deliver within 1-3 working days from 2-6pm on WED-SAT ONLY. If you require other delivery timing or specific weekdays please leave a message at check out.

Flat rate of $25.00 for orders below $120 per one address FREE delivery for orders above $120 per one address.
We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food.
Re-delivery will be subjected to flat rate charges of $25.00 In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement.

Delivery Time


Deliveries are from Mon - Sat for Non Frozen Items and Wed - Sat for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$30 depends on your location).

Out of stock items

If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.
However, do note that if the order amount becomes less than $59, a flat $5 delivery fee applies.

International Delivery

Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.
We will be sending a separate email to you after receiving your order, please acknowledge the email by replying us. If no reply received, order will be cancelled with -10% restocking fees.
For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time.
Alternatively, if you have your forwarder, you may use your forwarder too.
Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check with us before you place an order. Check your country immigration regulations before placing an order with us, we will not be held for responsible if your order is confiscated due to the immigration regulations. any taxes incurred during import will be paid by buyer.

Singapore Delivery Lead Times

Current lead times for delivery is 2-5 days depending on item in your orders.
Some items are usually will take additional 1-7 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.
Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.

International Lead Times

International Shipping will take a minimum of 10 working days and subjected to delay due to peak season or other reasons. You will receive shipping notification on your email once we shipped out your order. You can use the tracking to track your order.

We are not responsible of any delay caused by the transit and any lost parcel.

Pre-Order

If you purchase our pre-order products, please check the ETA here, or you may contact us directly.
If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com

Return & Exchange Policy

Overseas shipment are not be able to be cancelled or refund after order is fulfilled. when you purchased from overseas, this clause is covered under our terms & conditions before you check out.

To be eligible for a return/refund/exchange.
1. Your item must be in the same condition that you received it, unworn or unused, with tags INTACT not cut off, with plastic wrapping (if any and unopened) and in its original packaging (NO furs, NO scratch, NO stain, NO tear).
2. Any of the tags, or wrapping must be unopened, good condition meaning not torn and damages (NO furs, NO scratch, NO stain, NO tear).
3. We are not be able to process if your item is purchased during clearance, pop-up, live streaming, bundles, gift card, pre-order or received as gift.
4. You’ll also need the receipt or proof of purchase and within 7 days after the delivery delivered dates.

NO EXCHANGE OR RETURN FOR ANY WEARABLES ACCESSORIES (INCLUDING CARRIER), BED, PERISHABLES ITEMS LIKE FOOD, TREATS, SUPPLEMENTS, ANY LIQUID OR BALM ITEMS.

NO CANCELLATION AFTER ORDER IS CONFIRMED

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp us within 7 days after the delivery date. we will not be able to process your request after 7 days.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as treats, supplements & other food related), wearables accessories (such as leash, collars, harness, carrier, etc) and personal care goods (such as liquid / balm product) & Bed. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, preordered or gift cards and not original shape.

You can contact us at woof@shopthepaw.com or WhatsApp. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of any lost mail. An Items sent back to us without first requesting a return will not be accepted.

Exchanges

Once we received the return parcel, we will make changes on your current order and update you the status of the exchange.

Refunds

We will notify you once we’ve received and inspected your return after 3-14 working days and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method after deducting 10% restocking fees & delivery fees.

How much will you get back?
* Original total order - Delivery fees ($5.00 for regular delivery) - 10% restocking fees *
Example, if your total order is $100, delivery fees is $5 and 10% restocking fees of $10. You will receive $85 back to your original payment.

If rejected, you will need to come to our office to collect your item(s), or you can opt in for delivery at a fees.

Please be reminded that it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.

You can always contact us for any return question at woof@shopthepaw.com or WhatsApp us.

Shop The Paw reserves the rights to change any policies without prior notices. all policies are covered under our Terms & Conditions that you have agree before checking out the order.

DISCLAIMER

DISCLAIMER

Pet owners know that health or grooming products are not to cure any serious medical issues or any form, but it is to be fed as supplementary only. Always consult with your vet when in doubt.

Pet's treats are to be fed as treats or rewards, do not leave your pet alone with treats or chew that could be a possibility of choking hazard items for them.

Pet's accessories and toys are mostly sturdy, cute and perfect for everyday use, we do not recommend them for dogs/cats with behavioural issues or are overly aggressive chewers.

No accessories or toys are NOT indestructible, and they are certainly NOT chew-proof, please supervise your pet when they are in use of any accessories or toys.
For the safety of your pet, please inspect the accessories or toys frequently for any signs of wear and tear before walks and replace when necessary.

Shop The Paw takes no legal liability or responsibility for the use or misuse of the product(s). It is the buyers/pet owners' sole responsibility to ensure the item(s) are to be used correctly and understand that no circumstantiate guidance can be given. We advise using with caution, keeping your pets safe at all times. always have fresh water for your pets when you feed them treats or chews.

Wear and tear are to be EXPECTED. it is fully dependant on the nature of the products, your usage and how you care for our products.

PRODUCT COLOURS & SIZING

Product colour may slightly vary due to lighting sources or individual monitor colour or brightness settings.

Product size may have 1-2cm differences due to manual measurement and handmade products.

Buyers must ensure they buy the correct size for their pet and check the item before cutting off any tags or labels, check if it fits properly prior to use. We are unable to take the responsibility for sizing errors. Please always refer to our size guide page on each products, most of them have the sizing measurement on their description. if your pet is on in between sizing, please size up and always allow 2 fingers allowance.

HAZARD

Certain packagings are considered as choking hazard. Plastic packaging, hang tags and similar item should always be cut, removed and kept out of the reach of children, they are likely to ingest or chew on the parts.

Always remove the packaging or hang tags before you let your pets play with it. it is pet owner responsible to keep these choking hazard items away from their pets or children.

OTHERS

The Disclaimer / Policy / Terms & Conditions / Prices are updated and/or amended regularly, We reserve the right to make any changes immediately and without any prior notice.

We do not take any responsibility for damage which ensues from your actions. If in doubt, please email us at woof@shopthepaw.com

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