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Smith and Burton

Smith & Burton Heal & Protect Soothe Balm 65g

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Regular price $29.75 $35.00 | Save $5.25 (15% off)
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Smith & Burton Heal & Protect Soothe Balm HEMP AND MANUKA HONEY A multi-tasking wonder balm. An amazing multi-tasking wonder balm for paws, nose, elbows, hot spots, abrasions and more.100% Natural it aids in the repair of cuts, cracks, dry,...
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PRODUCT DETAILS

Smith & Burton Heal & Protect Soothe Balm

HEMP AND MANUKA HONEY

A multi-tasking wonder balm.

An amazing multi-tasking wonder balm for paws, nose, elbows, hot spots, abrasions and more.

100% Natural it aids in the repair of cuts, cracks, dry, rough elbows, calluses and areas of skin irritation like hot spots and rashes. It protects paws and noses by creating a barrier from the elements and everyday terrain and promotes healing from existing damage. It helps prevent infection and heals scars post-injury and surgery.

Harnessing the proven power of New Zealand’s ‘liquid gold,’ Manuka Honey with anti-inflammatory and antibacterial properties to heal, repair, protect and renew dogs’ skin. With Manuka oil providing powerful anti-histaminic properties. Combining with the nutritional powerhouse Hemp to hydrate and protect the skin from inflammation.

Jojoba with vitamins A and E smooth and strengthen the epidermis, while Coconut provides an immune booster to help fight off infection. Enriched with Shea Butter and Linseed to soften, nourish and condition the skin. With added vitamin E to promote good skin health.

A truly remarkable, powerful and luxurious blend expertly crafted to heal, protect and soothe, everything. A multi-tasking wonder balm. Lick safe. Perfect for humans too!

100% of total ingredients are of natural origin.

Proudly crafted and made in New Zealand.

Fragrance

Only the raw ingredients of this product, used for their specific function, make up the naturally occurring aroma.

Ingredients

Nature's Power Ingredients

New Zealand Manuka Honey, Hemp Seed Oil, Sweet Almond Oil, Shea Butter, Coconut Oil, Linseed Oil, Jojoba Seed Oil, Cocoa Seed Butter, Lavender Oil, Manuka Oil.

Total Ingredients

Prunus Amygdalus Dulcis (Sweet Almond) Oil; Cera Alba; Cocos Nucifera (Coconut) Oil; Butyrospermum Parkii (Shea) Butter; Aqua (Water); Linum Usitatissimum (Linseed) Seed Oil; Mel; Theobroma Cacao (Cocoa) Seed Butter; Cannabis Sativa Seed Oil; Simmondsia Chinensis (Jojoba) Seed Oil; Polyglyceryl-2 Dipolyhydroxystearate; Tocopheryl Acetate; Potassium Sorbate; Lavandula Angustifolia (Lavender) Oil; Leptospermum Scoparium Branch/ Leaf Oil.

100% of total ingredients are of natural origin

FREE OF

What we leave out is every bit as important as what we put in and that is what makes us special.

smith&burton products are free of: 

Parabens, Cocamide DEA, SLS/SLES/SLES, Phthalates, Phosphates, PEGs, PPGs, EDTA, DPEG, Silicone, Petro-Chemicals, Artificial Colours, Mineral Oils, Synthetic Fragrances or Dyes

How to use

Apply generously to affected areas. Massage until absorbed. Repeat as necessary. Lick Safe.

*CAN BE USED AS OFTEN AS NEEDED
**CAN BE USED ON HUMANS TOO.

Key Benefits

  • Aids in the repair of cracked and dry skin, calluses and skin irritations
  • Prevents infection and heals scars
  • Protects paws, noses and elbows
  • Protects the skin from inflammation
  • Promotes healing and renews skin.
  • Deeply hydrates and moisturises dry skin
  • Anti-inflammatory, antifungal and antibacterial
  • Powerful anti-histaminic properties
  • Immune boosting properties to help fight off infection
  • Softens, nourishes and conditions the skin
  • Vitamin A and E to soothe and strengthen the epidermis
  • Lick Safe
  • Only the raw ingredients of this product make up the naturally occurring aroma
  • 100% natural
  • pH balanced
  • Cruelty-free
  • No Nasties

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SHIPPING & RETURNS

Shipping Policy

Singapore Local Delivery

Non-Frozen Items
Order $50 and above to get free door-step delivery (except for remote areas). For orders below $50, a flat delivery fee of $5 applies.

Frozen Food
Frozen Foods require a special handling delivery, please read carefully before you place the order.

Deliver within 1-3 working days from 6-10pm on WEEKDAYS ONLY. If you require other delivery timing or specific weekdays please leave a message at check out (UNFORTUNATELY WE DON'T HAVE WEEKEND DELIVERY)

Flat rate of $15.00 for orders below $120 per one address
FREE delivery for orders above $120 per one address
  • We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food. Re-delivery will be subjected to flat rate charges of $15.00
  • In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement

Delivery Time

Deliveries are from Mon - Sat for Non Frozen Items and Mon-Fri for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$20 depends on your location) or certain min. order applies for free urgent local delivery (subjected to availability)

Out of stock items

If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.

However, do note that if the order amount becomes less than $50, a flat $5 delivery fee applies.

International Delivery

Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.

For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time.

Alternatively, if you have your forwarder, you may use your forwarder too.

Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check with us before you place order.

Delivery Lead Times

Current lead times for delivery is 2-5 days depending on item in your orders.

Some items are usually will take additional 1-3 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.

Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.

Pre-Order

If you purchase our pre-order products, please check the ETA here, or you may contact us directly.

If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com

Return & Exchange Policy

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. (this is only applicable for Singapore Customers, not applicable for Overseas orders)

Overseas shipment are not be able to be cancelled or refund after order is fulfilled.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can contact us at woof@shopthepaw.com. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of lost mail. An Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at woof@shopthepaw.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp or e-mail us.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as treats & other food related), custom products, and personal care goods (such as liquid product). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Once return request is accepted, we will make changes on your current order, or you may wish to make another purchase for fast exchange process.

Refunds

We will notify you once we’ve received and inspected your return after 3-7 working days and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.

Smith & Burton Heal & Protect Soothe Balm 65g
65g - $29.75
  • 65g - $29.75

Shipping Policy

Singapore Local Delivery

Non-Frozen Items
Order $50 and above to get free door-step delivery (except for remote areas). For orders below $50, a flat delivery fee of $5 applies.

Frozen Food
Frozen Foods require a special handling delivery, please read carefully before you place the order.
Deliver within 1-3 working days from 6-10pm on WEEKDAYS ONLY. If you require other delivery timing or specific weekdays please leave a message at check out (UNFORTUNATELY WE DON'T HAVE WEEKEND DELIVERY).
Flat rate of $15.00 for orders below $120 per one address
FREE delivery for orders above $120 per one address
  • We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food. Re-delivery will be subjected to flat rate charges of $15.00
  • In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement

Delivery Time

Deliveries are from Mon - Sat for Non Frozen Items and Mon-Fri for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$20 depends on your location) or certain min. order applies for free urgent local delivery (subjected to availability)

Out of stock items

If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.

However, do note that if the order amount becomes less than $50, a flat $5 delivery fee applies.

International Delivery

Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.

For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time.

Alternatively, if you have your forwarder, you may use your forwarder too.

Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check with us before you place order.

Delivery Lead Times

Current lead times for delivery is 2-5 days depending on item in your orders.

Some items are usually will take additional 1-3 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.

Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.

Pre-Order

If you purchase our pre-order products, please check the ETA here, or you may contact us directly.

If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com

Return & Exchange Policy

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. (this is only applicable for Singapore Customers, not applicable for Overseas orders)

Overseas shipment are not be able to be cancelled or refund after order is fulfilled.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can contact us at woof@shopthepaw.com. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of lost mail. An Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at woof@shopthepaw.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp or e-mail us.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as treats & other food related), custom products, and personal care goods (such as liquid product). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Once return request is accepted, we will make changes on your current order, or you may wish to make another purchase for fast exchange process.

Refunds

We will notify you once we’ve received and inspected your return after 3-7 working days and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.

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