Treats For Paws - Roo Jerky (Chew/Sheet)

SHIPPING POLICY

Singapore Local Delivery
We have currently removed SingPost delivery from our store, and we've added self collection to replace SingPost service. Order $50 and above to get free door-step delivery (except for remote areas). For orders below $50, a flat delivery fee of $5 applies.
Order $50 and above to get free door-step delivery (except for remote areas). For orders below $50, a flat delivery fee of $5 applies.

Delivery Time
Deliveries are from Mon - Sat excluding PH eve & PH. For urgent orders, you can contact us for a special arrangement at a fee ($10-$20 depends on your location) or certain min. order applies for free urgent local delivery.

Out of stock items
If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a refund. However, do note that if the order amount becomes less than $50, a flat $5 delivery fee applies.
However, do note that if the order amount becomes less than $50, a flat $5 delivery fee applies.

International Delivery
Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.

For other international Shipping please email us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time.

Alternatively, if you have your forwarder, you may use your forwarder too.

Please Note that liquid items are not be able to ship out from Singapore. For Pet Supplements & treats, do check with us before you place order.

Delivery Lead Times
Current lead times for delivery is 2-5 days depending on item in your orders.
Some items are usually will take additional 1-2 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.
Most of our items are usually ship out the next day and expecting the parcel to arrive 1-2 day after courier pick up scheduled. Fulfilment time will be cut off at 2PM daily. PH eve, PH or weekends are not counted.

Pre-Order
If you purchase our pre-order products, please check the ETA here
If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com

RETURN & EXCHANGE POLICY

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.
(this is only applicable for Singapore Customers, not applicable for Overseas orders)

Overseas shipment are not be able to be cancelled or refund after order is fulfilled.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can contact us at woof@shopthepaw.com If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of lost mail. An Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp or e-mail us.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as treats & other food related) custom products (such as special orders or personalized items), and personal care goods (such as liquid product). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Once return request is accepted, we will make changes on your current order, or you may wish to make another purchase for fast exchange process.

Refunds
We will notify you once we’ve received and inspected your return after 3-5 working days and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank / credit card company / GrabPay/ Hoolah/ etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.

You can always contact us for any question at woof@shopthepaw.com.